It’s been a long road, but despite the threat of a third wave, the roll out of vaccinations does mean there is light at the end of the tunnel for the hospitality sector, which has been devastated by the past 16 months. 2020 saw 11 weeks of normal trading and 41 weeks of restrictions, not to mention the joys of Brexit uncertainty. This led to a total market decline of -47.8%, with an outlet percentage decline of 1.2% in 2020. However, as we head towards the second half of 2021 hopefully things are looking up.
On the 17th May we were finally allowed to dine-in in British pubs and restaurants. No more hunkering under heaters or shielding our plates from hail stones – Hurrah! As foodies through-and-through the bean team were delighted to be able to finally eat inside and enjoy some old favourites and even try some new experiences.
As a leading food and drink agency we make sure we stay ahead of the game when it comes to the latest foodie trends. So we always look forward to see what trends The Food People predict will be shaping menus and shopping baskets. We may be nearly half way through 2021, but with a rather stuttering start to the year due to Covid, now seems as good a time as any to take a look at what they are tipping to be the next big foodie trends. So, here we go…
There are currently over 10,000 fish & chip shops in the UK with a market value estimated at a staggering £1.2bn. They serve around 382 million meals a year of which 167 million are just fish & chips. That’s six servings for everyone in the UK. In fact, 80% of people visit at least once a year and 22% of people visit every week! Whether enjoyed on a harbour-side dodging pesky seagulls, or impatiently snaffled from under the paper on the way home – it’s fair to say Brits love fish & chips, especially when covered in salt & vinegar.
The latest in Arena’s #AskArena series featured a panel discussion focussed on re-opening right when it comes to B&I contract catering. With a stellar line up including Allister Richards, COO, CH&CO; Hamish Cook, Head of Group Food Services – Global Operations, ISS; Rajat Chawla, Commercial & Business Excellence Director – Northern Europe, Aramark; Phil Sanders, Out of Home Commercial Director, Britvic Soft Drinks and JP Kloppers, Managing Director, Yoyo.
Here’s a round-up of some of 2021’s best food and drink related April Fools campaigns. From the ridiculous new product inventions to general all-round silliness that we loved this year.
Having supported Hospitality Action as part of the legendary bean team for nearly twenty years, not to mention having recently become a Hospitality Action Ambassador, their latest fund raising initiative Hell & Back offered up the perfect opportunity for me to do my bit. Not to mention the fact that jellybean is proud to be an official sponsor, no less!
Pre-Covid the food to go (F2G) sector was outstripping the market. A hub for innovation and an ever-growing sector with players as diverse as McDonalds and LEON. MCA’s latest Food to Go Conference looked at how the sector has been affected by the past year and its prospects for recovering in 2021 and beyond. Here are our top takeouts from the day:
Hosted by Public Sector Catering Magazine, as part of their PS100 Club, this webinar focused on how the public sector can ensure the government listen when it comes to key issues around public sector catering, food and farming.
The second session of the Lumina Food Strategy Forum focused on a more informal panel discussion around some of the key topics around reopening hospitality with Vita Mojo, MCA & Lumina. Here are our top take-outs:
As the leading foodservice agency, we are proud members of the Lumina Food Strategy Forum, and as such regularly attend their insight debriefs to ensure we are up-to-the-minute when it comes to foodservice trends. The first of two sessions this week looked at the post lockdown landscape in the wake of Covid and how both industry and consumer behaviour will be affected moving forward with a specific look at the restaurant sector.
As we celebrate International Women’s Day 2021, I wanted to take a moment to appreciate the opportunities I have been given in an industry traditionally not known for its female-friendly workplaces. Today in 2021, there are organisations in place to encourage more women to set up agencies (I’m thinking of The Agency Collective) and initiatives by associations like The Alliance of Independent Agencies to promote diversity in the agency world. But I rather suspect there were no such organisations or initiatives back in 1987 when Fiona, our CEO, took the leap of faith to set-up what is now known as jellybean.
As the leading foodservice agency, jellybean is proud to have partnered with Arena to sponsor an exclusive boutique online event gathering foodservice sales and marketing professionals together to exchange insights around the challenges of the past year, and those of the months ahead.
If you missed the last Arena event ‘Hospitality – The Road to Recovery’ with Kate Nicholls OBE of UKHospitality, along with a panel discussion from leading industry figures, worry not. As a leading out of home agency we were there and here are some of my key take outs:
The MCA Restaurant Conference is always a great event, and despite the current times, this year was no exception. Indeed, more than ever there feels a real need for the industry to come together to share learnings and insights in order to help navigate the choppy seas ahead. As most are currently closed or operating only take-away or delivery boxes, I suspect the virtual conference attracted even more attendees than in normal times. The line-up featured a who’s who of the restaurant world and tackled head-on the current issues and concerns about the future. As a leading foodservice agency, we were there to hear the latest, from the horse’s mouth, so to speak.
Like many of us, last year I got into the routine of a regular glass of something of an evening to unwind at the end of the working day, or to relax on the weekend. Lockdowns, tiers, lack of social contact, lack of anything better to do in general and working from home, combined with more daily exercise, all gave me a good reason to treat myself of an evening (thank goodness I didn’t have to home school, I would probably have started at 10am!).
It’s fair to say that this year has not gone as predicted, but as we look forward to 2021 and the positive steps towards mass vaccination, Lumina Intelligence shared with us their insights on how this has gone and what might be in store. Here are my top take outs from their comprehensive presentation available to Forum Members:
What’s happened in eating out:
Simplified menus post lockdown 1 with dishes down 21.6% overall. Allowing for Covid safe back of house service, cost management and easy online ordering.
Price increases up 1.9% overall with pubs up 5.2%, whilst chain restaurants were only up 1.2% showing how pubs can justify a higher price point based on their high-quality offer.
Digitisation of menus and service across the board as operators look to implement contactless Covid safe ordering and payment and leverage the market for delivery.
Customisation with 83% (4 in 5) dishes being customisable/adaptable – although these tend to be pizza, burger and Burrito or wraps. This is also where vegan options come into play with customers offered the option to choose a meat free alternative.
Fewer sharing dishes due to the danger of cross contamination. With a drop of 15% down to 3.4% of dishes. Whilst fast food seems to have embraced them with a +229% increase based on at home sharing.
Gluten Free & Veggie/Vegan on the rise with now 1 in 10 mains able to be made gluten free. Whilst 14.3% are vegetarian and 8.3% are vegan.
NPD is in decline understandably as operators look to adapt to highly challenging times, with only 5% of dishes on the menu being new. However, this is only a drop of 2% from 7% last year so some are still innovating and will have used lockdown time to innovate.
Menu Engineering – with menu simplicity signaling a premium establishment. Indeed, shorter descriptions also signal a more fine dining menu. Whilst price points are also telling with round figures indicative of premium establishments with others left digit price anchoring and 99p or 95p endings to entice customers.
Quality of food is the no.1 key consumer decision maker at 28% with a focus on premiumisation and provenance. Equally, instagramable food, high quality drinks and atmosphere also up across 18-24 & 25-35 age groups.
Sustainability may have taken a back seat to safety in Covid times but is still high on the priority list with consumers, with 43% looking for sustainability. So, once safe we are likely to see this important trend re-emerge. Buying and supporting local is also a big trend with 78% believing that supporting local is important or very important. Whilst consumers are also still keen to reduce single use plastics.
Who we dine with has also changed as we see smaller group sizes due to restrictions, more pet friendly options in response to the rise in dog ownership during lockdown, as well as more solo dining.
Outside dining has also offered operators a life-line with 25% more investment in outdoor dining options from pods to marquees or simply patio heaters and awnings.
Experiences have moved in-home, with cocktail making kits and take home drinks on the rise.
Partnerships have emerged to pivot in these challenging times including Biff’s Kitchen and Punch and Yo! Sushi and Co-op in order to diversify revenue streams.
Healthier lifestyles as a trend has been amplified by the current crisis with 6% of all out of home meals involving a vegan dish. Ingredients such as Seitan and of course Gold & Green Pulled Oats offering great tasting vegan options. Whilst lighter and low and no alcohol have driven a number of NPD launches in the drinks market, notably Guinness 0.0. and Hard Seltzers like Keepr’s, as consumers look for alternatives to alcohol or high sugar fizzy drinks.
Delivery has continued to do well and is likely to remain a habit the UK keep long after Covid. The good news being that research indicated that it won’t cannibalise eat in but rather grow the market as the main alternative is seen as staying in and cooking. Good news for those operators who have invested in pivoting as they will want to get the most from their investment longer term.
Meal Kits have also seen a boom with restaurants offering an at home experience either direct or through platforms such as Dishpatch. Often proving so popular they sell out in minutes, as seen with Honest Burger kits.
Other trends we are seeing include heat and spice continuing as well as classic and indulgence as consumers may eat out less but chose to indulge when they do.
Of course, Covid has put pay to some trends as restrictions and the focus on Covid safe service and hygiene mean there is less experiential dining, we have more time but limited social interaction and can no longer use reusables like keep cups.
Opinion is divided amongst industry decision makers as to how 2021 will go with a possible no deal Brexit, 39% are positive whilst 47% expect a deterioration next year. With high unemployment and Brexit, matched with a lack of clarity over possibly supply chain implications, 2021 will bring its own challenges. On the positive side operators expect to benefit from pent up demand however this may well be dampened by a further drop in consumer confidence.
But hopefully as the industry comes back online in 2021, we’ll see opportunities around both the Euros and Olympics, especially if we have another hot summer allowing for outside screenings. It would also be great to see the return of things like spirit festivals at pubs and more experience-based events when it is safe to do so.
For those of you who haven’t heard of Food Service Circle, it was set up this year in response to the impact of Covid on the contract catering world, in order to help front line teams. It counts amongst its members pretty much all contract caterers operating in the UK and has the following mission: “Our aim is to build a new community which is free to join for all those displaced in the food service market due to the Covid-19 pandemic and the devastating affect it has had on our industry.”
In the midst of lockdown 1 my best friend was diagnosed with Hodgkin’s Lymphoma
Why Lymphoma Action?
I think everyone can agree 2020 has been a spectacularly rubbish year. However, back in May, just as I thought this year couldn’t get any worse (long story, but suffice to say we’re now on our third date for our wedding, and who knows if that will even happen) it got a whole lot worse.
In previous years, the night of the Cateys would see me dashing home from the office to quickly get changed into my glad rags and ‘doll myself up’ as best I could on a quick turn-around. Then I’d head up to town by train and cab, arriving in time to enjoy some pre-dinner bubbles and mingle with the gathered throng at The Grosvenor House Hotel, whilst admiring the always stunning ballroom below. This year however was (as most things have been) somewhat different. Rather than a little black dress I was in my working from home uniform of smartish top and gym gear below the waist. Instead of bubbles I had my trusty water bottle and instead of The Grosvenor House I was sat at my kitchen table-come-office in front of my laptop.
